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Someone trapped in a lift? Call us first.

Entrapments take priority over all scheduled work, and calls involving a passenger who cannot leave the car unaided — a wheelchair user, an elderly resident, a child alone — are the highest priority we hold. Our engineers answer 24 hours a day on +971 50 612 9004. Keep the passenger calm and inside the car, and do not try to force the doors: the car may not be level with the floor.